Total Customer Service
€ 29,90
Op voorraad
Binnen 5–8 werkdagen verzonden
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
Specificaties
- Auteur
- William H. Davidow, Bro Uttal
- Ondertitel
- The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
- Taal
- en
- Uitgever
- HarperCollins
- Uitvoering
- Hardcover
- Verschijningsjaar
- 1989
- ISBN
- 9780060161804
Artikelnummer: 9780060161804