Total Customer Service
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A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
Caractéristiques
- Auteur
- William H. Davidow, Bro Uttal
- Ondertitel
- The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
- Taal
- en
- Uitgever
- HarperCollins
- Uitvoering
- Hardcover
- Verschijningsjaar
- 1989
- ISBN
- 9780060161804
Référence: 9780060161804